Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our appointment request form (open Monday to Friday 8am-6:30pm - please do not use at the weekend for urgent appointments) 
• phone us on 024 7638 1999, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment (either face to face or telephone):

• use our appointment request form - open 24 hours a day. Please note any requests made on a weekend will not be dealt with until the next working day 
• phone us on 024 7638 1999, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
• use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We now offer extended hours appointments at Red Roofs Surgery, the hours are:

Monday – Friday 18:30 – 21:00

Saturday – 09:00 – 17:00

You can book an appointment in the enhanced access service by contacting Manor Court Surgery and booking through us or call directly on 07572843521 between the hours listed above.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice on 02476381999 before 10:30.

Find out more about home visits here.

Click here for guidance on how to help the appointment system run smoothly

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using your online services account
• phone us on 024 7638 1999, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs